Refund Policy

Refund Policy

Return Eligibility

bobbibrowncosmeticsen.com accepts returns within 60 days from the date you receive your order. Products for return must remain in their original condition, with intact packaging. Items that have been heavily used, damaged by improper storage, or missing original packaging may not qualify for return approval.

Free Returns

Return shipping is free for all eligible returns initiated via our platform. You will receive a pre-paid return label once your return request is validated by our customer service team.

Refund Processing Timeline

Once our warehouse receives and inspects your returned merchandise, your refund will be processed within 5–10 business days. Refunds will be issued to the original payment method you used for checkout. Processing times for funds to reflect on your account may vary based on your payment provider.

How to Submit a Return Request

To start a return, please submit your request through our customer support channel. You will need to provide your order number and brief details for the return. Our team will guide you through each step of the return procedure.

Partial Refunds

Partial refunds may be approved in cases where only selected items from an order are returned. Refund amounts will correspond to the value of returned products. Shipping costs will not be deducted, as original shipping was complimentary.